Recent News<< [Back to Recent News] The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education
University of the Rockies' faculty member publishes book about adult education
Dr. Cheryl Lentz, an online faculty member for University of the Rockies, has published The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education. The book examines the transformation of the higher education culture within the United States, specifically among three populations: administrators, faculty and students. Lentz, along with her co-author Dr. Gillian Silver, describe a new reality and emerging patterns shaping the experiences of these three diverse, yet interconnected constituencies. “This is a frank, encompassing work which has the capacity to ignite a national dialogue,” says Lentz. The Consumer Learner: Emergence and Expectations of a Customer Service Mentality in Post-Secondary Education is available for purchase at Amazon.com.
About University of the Rockies University of the Rockies is an advanced graduate institution for tomorrow’s thought leaders. The University provides an intimate and dynamic learning environment, offering highly specialized master’s and doctoral degree programs in the social and behavioral sciences, access to industry experts, campus clinical programs for practical experience, and research and publishing opportunities. University of the Rockies is accredited by The Higher Learning Commission and a member of the North Central Association (www.ncahlc.org). Small by design, University of the Rockies classes are presented in a progressive online format and at its Colorado Springs, Colorado, campus. For more information, please visit www.rockies.edu or call Shari Rodriguez, associate vice president of Public Relations, at 866.621.0124 x2513. |
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